We decided owo reject this complaint because we couldn’t force the casino jest to return an expired premia and the player had more than enough time to play with it. The player from Australia has not passed the verification process. We were forced to reject this complaint because the player provided edited documents.
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The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness owo provide evidence of her claims. Therefore, the complaint was not upheld, and the case państwa closed. Our team contacted the customer support during the review process owo gain an accurate picture of the quality of the service. HellSpin Casino has a good customer support, judging aby the results of our testing.
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- Consequently, the complaint państwa rejected due to lack of communication.
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However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had owo reject the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. We had advised the player owo be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, due jest to the player’s lack of response owo our messages and questions, we were unable jest to investigate further and had owo reject the complaint.
Player’s Withdrawal Is Obstructed And Account Mishandled
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We also informed him about the casino’s withdrawal limits based on VIP stan. However, the player did not respond owo our messages, leading us to reject the complaint. The player from Austria had won 100 thousand euros and successfully withdrew the first czterech thousand euros.
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